You can qualify for a 100% refund if, there was a payment mistake, (identical orders, double payment, etc.) or we are not able to handle your order. In addition, you can get a 100 % refund if you cancel your order before it is allocated to any writer. You will be eligible for a 70% refund if, a writer has been assigned your order and less than a half of the order has been done because a writer has started working on your order and should be compensated for their effort and time. You will be able to get 50% of your money back if, a writer has been assigned your order and more than half the order has been done or we are not able to provide you with a suitable writer to revise your order. To avoid abuse of the facility, we will not be able to refund in any other circumstances. For more information on our refund policy, see our money bank guarantee under our Terms and Conditions.
We are diligent with our work and try to fulfill all your needs by getting it right the first time we work on an order. However, if you are not satisfied with our work for any reason you can request for a revision of your order. We believe customer is king, and we provide unlimited revisions to our customers. According to our standard revision policy, our revision takes a minimum of 12 hours to complete, but if the revision is minor, we revise immediately and send the work back. Please provide as many details as possible with your order so that you may not require any revisions. Also, ensure you give correct instructions the first time you place your order as change of instructions will result in addition payment.
We take delivery time very seriously as we know it means a lot to you. Ninety nine percent of orders placed with us are completed far before the deadline you set. Ironically, some unforeseen circumstances may make the order take longer than anticipated, in such a case, we will ensure we inform you in time and ensure any time spent past the deadline is minimal. We also encourage our clients to check their spam box as sometimes the notification emails are sent to spam box automatically. To download the final files, go to your account area by logging in to our website using your credentials and from there you can download the final files. If you are unable to download the finished paper, we can send the same to you via the email that you have provided.
SAFETY OF YOUR CREDIT CARD INFORMATION
We do not collect, sell, or share your credit/debit card information on this site. We have the utmost regard to your privacy. Therefore, payments are securely processed through the reliable and trusted PayPal payment system where you share only your email details. We have also encrypted our website to make it safer.
Sometimes we give URL links to other websites with information that may be useful to you. eprowriting.com is not affiliated to such links and will not be liable if any person relies on them to make a decision.
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